Return Policy

 

Return Policy for  Item:

We want you to be completely satisfied with your purchase
You can initiate a return or refund on items within 60 days of delivery.
If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.
Return and refund requests should  Contact Customer Support.
Same Day Cancellations are eligible for refund
Damaged or Defective items:
Damage or defect MUST be reported within 30 days.
Create a Problem Report and upload a picture of the damage or defect. A return may be required. Customer service will advise on next steps.
Refund or exchange, buyer's choice
Non-Damaged / Non-Defective Returns:
Buyer pays return shipping cost for buyer's remorse.
                
The following reasons are NOT covered by our 90 day return policy, and we are not liable for these issues: 

Items which have been resized, updated and/or repaired do not qualify.

Products are exposed to corrosive substances, or chemicals. Exposure to harsh chemicals can alter that appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.

Products are damaged by misuse, mishandling, or poor maintenance.

 

 

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